Warranty service

Customer’s satisfaction is one of our top priorities. That's why we are keeping on serving our customers wholeheartedly and thoughtfully with all of our knowledge and experience even after the products have been purchased. With a nationwide warranty network and a team of professional technicians, we can provide maximum support at any time and anywhere.

For more details about Casper Warranty Policy, click here.

24/7 Customer Service

At the call center of Casper Vietnam, our dedicated staffs will give customers the best support to ensure the comprehensive solution for problems and meet customer's need. With the call center and 24/7 on duty staffs, we are always ready to receive all of your calls.


At present, we are proud to be an air conditioner brand with the highest gold warranty in the Vietnam market for each genuine Casper product sold out to the market.


(*): Applicable to residential air conditioners.


I.    Step by step instruction to activate the online warranty application:

  • Step 1: Use your phone to download the eCasper app from Google store (Android) or Apple store (iOS)

Step 2: Register an account

  • -Account name: write without spacing and punctuation.
  • -Password: To protect user’s privacy.
  • -Email: To receive a password when the account is locked by error while using.
  • -User’s information:
    • +Full name:
    • +Phone number:
  • -Bank account information (Vietinbank): Transfer Company Name

Step 3: Log in to your account

  • -Log in: Using the registered user account
  • -Enter password: enter the registered password (This password can be changed)

Step 4: Activate warranty service:

  • -Adding customer’s information:
    • +Customer’s name:
    • +Customer's phone number:
    • +Customer’s address (city):
  • -Adding the serial number of the hot unit (or using barcode scanning by phone)
  • -Add serial the number of the cool unit (or using barcode scanning by phone)
  • -Add product activation code (warranty card to follow)
  • -Activate warranty service and enjoy the provided benefits

Note: In addition to the warranty activation function, the online application also allows the customer to save personal information and track payment information for each account.

II. . Warranty activation benefits: The program applies to technicians installing Casper air conditioners:

Casper’s support:

  • +50,000 VND/1 Casper air conditioner with 9000BTU or 12000BTU
  • +70,000 VND/ 1 air conditioner Casper wall mounted 18000BTU or 24000BTU
  • +100,000 VND/ 1 Casper commercial air: cabinet, cassett, and ceiling mounted air conditioners

Applying for:

  • -The products are manufactured in 2018 (with warranty card activated with machines).
  • +Apply for installers.

Contact 1800.6644 for more details.

Casper Payment Period:

Every 2 months on the last day of these following months: 2, 4, 6, 8, 10, 12

Contact the free hotline 1800.6644 or web: casper-electric.com for more details.

ERROR CODES for casper air conditioner products

During the operation of air conditioners, it is unavoidable to be damaged. Casper conditioners have the error display function, which helps to identify the exact error of the air conditioner and can be fixed quickly. Click here for more details.


1 an giang Dien Phat Refrigeration Electrical Facility No. 107, Nguyen Hue B, My Long Ward, Long Xuyen, An Giang
2 ba ria vung tau Ut Duong Refrigeration Store 215/5 Xo Viet Nghe Tinh St. Tam Tam, Vung Tau
3 bac giang Huyen Luong Trading and Services Co., Ltd 60 Co Dien, Viet Duc, Bac Giang joint stock companies. Address for transfer: 472, Xuong Giang, Bac Giang City
4 bac kan Hoang Huan Trading & Service Co., Ltd 24A / B Nguyen Van Thoat Street, Group 5 Phung Chi Kien, Bac Kan Town
5 bac lieu Minh Thai refrigeration store Number 34/4, Tran Phu, Ward 7, Bac Lieu
6 bac ninh Hong Hai Thermal Refrigeration Co., Ltd 108 Tran Hung Dao Street, Bac Ninh.
7 bac ninh Tien Quynh Warranty Station No. 34, Hoang Ngoc Phach Zone 2, Ward Dai Phuc, Bac Ninh
8 ben tre Viet Hung Electronics and Refrigeration Limited Company No. 121B, Dong Khoi Avenue,Phú Khuương Ward, Ben Tre Ward, Ben Tre
9 binh duong Tien Loc Tai Refrigeration Store No. 55/8 Ngo Chi Quoc Street, Complex 13, Phu Cuong Ward, Thu Dau Mot city, Binh Duong province
10 binh dinh Trong Ban Refrigeration Service Trading Co., Ltd. De Duc 3, Hoai Tan, Hoai Nhon, Binh Dinh
11 binh dinh Ho Hiep Company Limited Group 58, Area 8, Le Hong Phong Ward, Quy Nhon City, Binh Dinh Province
12 binh dinh Phuoc Thanh Trading Service Co., Ltd. No. 17, Nguyen Trai, Le Loi Ward, Quy Nhon City, Binh Dinh
13 binh phuoc Binh Phuoc Refrigeration and Electrical One Member Limited Liability Company 47 Tan Binh, Dong Xoai Town, Binh Phuoc province
14 binh thuan Hoa Phat Refrigeration Store 241 Nguyen Hue, Complex 3, Tan Minh town, Ham Tan District, Binh Thuan Province
15 binh thuan Quang Phung Refrigeration Electrical Engineering store 53 Pham Ngoc Thach, Phan Thiet City, Binh Thuan
16 ca mau Tuan Khoi Production Trading & Service Company Limited No. 37 Nguyen Trai, Ward 9, Ca Mau City
17 can tho Minh Tuan One Member Company Limited 439, 30/4 Street, Hung Loi Ward, Ninh Kieu, Can Tho
18 cao bang Chien Khu Trading and Service Company Limited No. 14, Group 30, Huong Giang Ward, Cao Bang Town
19 da nang Dong An Vietnam Company Limited 497 Dien Bien Phu, Hoa Khe Ward, Thanh Khe District, Da Nang City
20 dak lak Phong Thanh Electric Trading & Service Co. Ltd 197 Nguyen Khuyen, Buon Me Thuot City, Dak Lak
21 dien bien Thanh Tung Electronics - Refrigeration Center No. 808, Group 4, Tân Thanh Ward, Dien Bien
22 dong nai Duc Manh Electric Machine Vo Dõng, Gia Kiem Commune, Thong Nhat District, Dong Nai Province
23 dong nai Thuy Nguyen Dong Nai Refrigeration Electrical Electronics Store Group 4, Vo Thi Sau Street, Complex 4, Thong Nhat Ward, Bien Hoa, Dong Nai
24 dong thap Giang Refrigeration store Nguyen Hue Street, town 5, An Thanh Ward, Hong Ngu, Dong Thap
25 dong thap Thanh Phuoc Refrigeration store 94 Le Quy Don Street, Ward 1, Cao Lanh, Dong Thap
26 gia lai Hung Dung General Electrical Engineering 33 Nguyen Truong To, Dien Hong Ward, Pleiku, Gia Lai
27 ha giang Dai Duc Electronics Company Limited No. 02, Hong Quang Street, Group 13, Nguyen Trai Ward, Ha Giang City, Ha Giang Province
28 ha nam Tan Loc Electronics and Trading Company Limited No. 264 Le Loi, Minh Khai, Phu Ly city, Ha Nam Province
29 ha nam Cuong Phuong Trading Company Limited No 46 Tran Phu, Quang Trung Ward, Phu Ly City, Ha Nam
30 ha noi Xuan Tung Refrigeration Store 31 and 45b Pham Hong Thai Street, Quang Trung Ward, Son Tay town, Hanoi
31 ha noi Hoang Kim Trading and Service Co., Ltd Zone 7, Tram Troi Town, Hoai Duc District, Hanoi
32 ha noi Nam Anh Refrigeration Electrical Engineering Co., Ltd. Thao Chinh complex, Phu Xuyen district, Hanoi
33 ha noi Hai Bang Electronics - Refrigeration Co., Ltd. Doai Hamlet, Phu My State, Phu Xuyen town, Phu Xuyen district, Ha Noi
34 ha noi Sao Viet Electric Machine and Trading Joint Stock Company Thuong Hamlet, Tay Mo Commune, Tu Liem District, Hanoi
35 ha noi Tan Thinh Phat High Technology Company Limited 303, Ha Huy Tap Street, Yen Vien Town, Gia Lam District, Hanoi
36 ha noi Max-care Technical Trading and Services Co., Ltd. No 122, D4 - Dai Kim Urban Area, Ward Dai Kim, Hoang Mai District, Hanoi
37 ha noi Ngoc Anh Trading and Service Development Co., Ltd House number 91, Cau Do 5, Ha Cau Ward, Ha Dong District, Hanoi
38 ha noi Quang Hien Company Limited No. 109A / 170 Hong Mai, Quynh Loi Ward, Hai Ba Trung District, Hanoi
39 ha noi Warranty station Mai Huy Duy No. 54, Xuan Ha, Xuan Mai, Chuong My District, Hanoi
40 ha tinh Hung Phu Refrigeration Electrical Enterprise No. 375 Nguyen Cong Tru, Nguyen Du Ward, Ha Tinh City
41 ha tinh Ky Anh refrigeration electronic repair shop Hung Nhan Street, Song Tri Ward, Ky Anh Town, Ha Tinh
42 hai duong Bao Phat commercial and service enterprise No. 73, Duong Tien Phong, Quang Trung Ward, Hai Duong City
43 hai duong Thuan An Hai Duong One Member Company Limited No. 117F Quang Trung Street, Quang Trung Ward, Hai Duong City
44 hai phong Quang Thang Refrigeration Electrical Electronics Store 520 Hang, Hang Kenh Ward, Le Chan District, Hai Phong
45 hai phong Minh Dat Trading and Technical Co., Ltd 289 Mang Nuoc Street, An Dong, An Duong, Hai Phong.
46 hau giang Minh Tuan Refrigeration Electrical Store 265 Tran Hung Dao Street, Area 3, Ward 5, Hau Giang
47 ho chi minh Tran Gia Central Air Conditioning Co., Ltd 363/6/19 New Land, Complex 5, Binh Tri Dong A Ward, Binh Tan Ward, Ho chi minh
48 ho chi minh Van Nha Refrigeration Service Trading Company Limited 732/2 Pham The Hien Street, Ward 4, District 8, Ho chi minh
49 ho chi minh Phuc Truong Sinh TNM Company No. 21 Tan Ky Tan Quy, 13 Ward, Tan Binh District, Ho chi minh
50 ho chi minh TMT Technology Development One Member Limited Company 8C Nguyen Thai Hoc Street, Ward 1, Binh Thanh District, Ho chi minh
51 ho chi minh Dieu Mi T&T Service Trading Co., Ltd No. 129F / 123 / 54C Ben Van Don, Phuong 8, District 4, Ho Chi Minh City
52 ho chi minh Bao Hiep Refrigeration and Electrical Mechanical Trading Co., Ltd No. 46 / 4Q My Hoa 1, Trung Chanh, Hoc Mon, Ho Chi Minh
53 hoa binh Thanh Tam Electronics Repair and Refrigeration Center No. 109 Tran Hung Dao Street, Group 19, Dong Tien Ward, Hoa Binh city, Hoa Binh province
54 hoa binh Tuan Cuong Center SN 151 An Duong Vuong Street (Opposite Hoa Binh Provincial Party Committee Office), Group 5A, Phuong Lam Ward, Hoa Binh City
55 hung yen Duc Toan Refrigeration Company Limited 233 Dien Bien 2, Hung Yen town
56 khanh hoa C.A.N Product Repair Co., Ltd No. 56 23/10 Street, Phuong Son Ward, Nha Trang City, Khanh Hoa Province
57 khanh hoa Van Trí Company 53A Quang Trung, Loc Tho Ward, Nha Trang city, Khanh Hoa province
58 kien giang Anh Khoa General Department Limited Company 96B Hoang Van Thu, Quarter 5, Duong Dong Town, Phu Quoc, Kien Giang
59 kien giang Dat Electrical Refrigeration No. 197, Ngo Quyen, Vinh Bao Ward, Rach Gia City, Kien Giang
60 kon tum Danh Refrigeration Electrical Store 215 Phan Chu Trinh Street, Kon Tum
61 lai chau Viet Cuong store Phong Tho Town, Phong Tho District, Lai Chau Province
62 lai chau Kien Hao Company Limited No. 450, Tran Hung Dao Street, Lai Chau, Lai Chau
63 lam dong An Khoa Company Limited 34, Le Thi Pha Street, Ward 1, Bao Loc, Lam Dong
64 lam dong Van Dat Refrigeration Co., Ltd 204A Phan Dinh Phung, Ward 2, Da Lat, Lam Dong
65 lang son Khanh Ngan Refrigeration Center No. 99, Ngo Quyen Street, Vinh Trai Ward, Lang Son City, Lang Son Province
66 lao cai Ngoc Hoa store No. 17 Tran Dang Ninh Street, Coc Leu Ward, Lao Cai
67 long an HUNG TAN PHAT TRADING & SERVICE CO., LTD 344 Highway 1, Ward 2, Tan An City
68 nam dinh Hoang Nam Refrigeration and Electrical Center Area 2, Yen Dinh Town, Hai Hau, Nam Dinh
69 nam dinh THAI Refrigeration Electrical Company Limited 114 Nguyen Binh, Tran Quang Khai Ward, Nam Dinh City.
70 nghe an Electronics and Refrigeration Warranty Station Tran Phan Nhan Cao, Nhan Thanh Commune, Yen Thanh District, Nghe An
71 nghe an Duc Vinh Refrigeration Private Company House No. 7, A2, Hermann Street, Vinh, Nghe An
72 ninh binh Phung Thinh Electronic - Tm Co. Ltd No. 409, Hai Thuong Lan Ong Street, Nam Thanh Ward, Ninh Binh City
73 ninh binh Quang Minh Refrigeration Trading and Services Co., Ltd No. 05, East Spring Street, Bich Dao Ward, Ninh Binh City
74 ninh thuan Tu Son Electronic Co. Ltd 441 Thong Nhat, Kinh Dinh Ward, Phan Rang, Thap Cham
75 ninh thuan Hong Thai Refrigeration Store 210 Highway 1A, Phuoc Dan Town, Ninh Phuoc, Phan Rang, Thap Cham
76 phu tho Phu Dat Trading and Services Co., Ltd. No. 1261, Hung Vuong Avenue, Tien Cat, Viet Tri city, Phu Tho
77 phu tho Anh Hang Refrigeration Company Limited 1827 Hung Vuong Boulevard, Viet Tri city, Phu Tho Province
78 phu yen Goi Duong Refrigeration Electrical Engineering Company 45A Tran Quy Cap, Ward 3, Tuy Hoa, Phu Yen
79 quang binh Quang Trang One Member Limited Company 126 Ly Thuong Kiet Street, Dong Hoi, Quang Binh
80 quang binh Thao Nguyen Refrigeration Electronics Company Limited 65 Quang Trung Street, Quang Tho Ward, Ba Don Town, Quang Binh Province
81 quang nam My Huong Trading & Service Company 54 Tieu La Street, Tam Ky city, Quang Nam province
82 quang nam 462 Trading Service Co., Ltd 110 Nguyen Van Troi Street, Tan Thanh Ward, Tam Ky City, Quang Nam
83 quang ngai Phi Refrigeration Electrical Engineering 183 Quang Trung, Le Hong Phong Ward, Quang Ngai City
84 quang ngai Quang Thanh Refrigeration Electrical Engineering No. 45 Quang Trung, Le Hong Phong Ward, Quang Ngai city
85 quang ninh Anh Hong Ngoc Trading and Service Co., Ltd No. 359, held 33A, the Sen Bridge, Yen Thanh Ward, Dist. Uong Bi, Quang Ninh
86 quang ninh Duc Duy Phat Co. Ltd 197 Nguyen Binh Street, Dong Trieu Town, Dong Trieu District, Quang Ninh
87 quang ninh Hoang Tung Electronics and Electronics Company 155 Nguyen Trai Street, Thanh Son Ward, Uong Bi city, Quang Ninh Province
88 quang ninh Thien Long Electronics Center 416 Cao Thang, Ha Long, Quang Ninh
89 quang ninh Trung Duc Refrigeration and Maintenance Center No. 945, Group 5, Lam Thach A, Cam Thach Ward, Cam Pha City, Quang Ninh Province
90 quang tri Bao Bao Thien private enterprise No. 32, Nguyen Trai Street, Ward 1, Dong Ha City, Quang Tri
91 quang tri Tuan Phat Refrigeration Store 116 Le Duan Street, Dong Ha, Quang Tri
92 soc trang Hoang Huy Refrigeration store 130 Truong Cong Dinh, complex 6, Ward 2, Soc Trang
93 son la Thai Hung Refrigeration Repair Center 255 Chu Van Thinh Street, Group 2, To Hieu Ward, Son La City
94 tay ninh Nguyen Phi Ho refrigeration center 21A Pham Hung, Long Thanh Trung, Hoa Thanh, Tay Ninh.
95 tay ninh Nghiep Phat Dat Co., Ltd 22/3, group 7, Truong Hue, Truong Tay, Hoa Thanh District, Tay Ninh Province
96 thai binh Rinh Long Refrigeration Co., Ltd 15B Nguyen Tong Quai Street, Tran Lam Ward, Thai Binh
97 thai binh Huu Khang Store No. 68 Hung Vuong Street, Group 16, Phu Khanh Ward, Thai Binh City, Thai Binh
98 thai nguyen Ngoc Thom Trading & Service Co., Ltd. No. 16 Cach Mang Thang 8 Street, Group 5, Phan Đình Phùng Ward, Thai Nguyen
99 thai nguyen Dinh Kim Phuc store No. 3, Group 5, Phan Dinh Phung Ward, Thai Nguyen
100 thanh hoa Manh Tuan Technology Company Limited No. 258, Truong Thi Street, Thanh Hoa city, Thanh Hoa province
101 thua thien hue Thanh Hiep Co., Ltd. 59 Xuan 68 Street, Thu Thanh Ward, Hue city
102 tien giang Branch Ly Gia Technology Trading Service Co., Ltd No. 28, Hai Bà Trưng Street, Complex 2, Ward 3, Gò Công town, Tien Giang Province
103 tien giang Trong Hung Co. Ltd 75 Phan Thanh Gian Street, Ward 3, My Tho city, Tien Giang
104 tra vinh Quoc Refrigeration store 100B3 Tran Phu, Ward 2, Tra Vinh city, Tra Vinh Province
105 tuyen quang Thanh Tuyen Company Limited No. 411 Quang Trung, group 2, Phan Thiet, Tuyen Quang city, Tuyen Quang province
106 vinh long Long Hai Household Appliance 39 / 2B Tran Phu Street, Ward 4, Vinh Long city, Vinh Long Province
107 vinh phuc Ngoc Viet Co., Ltd Nguyen Tri Phuong Street/ Ngo Gia Tu, Lien Bao Ward, Vinh Yen City, Vinh Phuc Province
108 yen bai Hong Ha Electronics Electronics Center No. 55, Nguyen Thai Hoc Street, Hong Ha Ward, Yen Bai

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