@casper-electric

Warranty service

Customer’s satisfaction is one of our top priorities. That's why we are keeping on serving our customers wholeheartedly and thoughtfully with all of our knowledge and experience even after the products have been purchased. With a nationwide warranty network and a team of professional technicians, we can provide maximum support at any time and anywhere.

For more details about Casper Warranty Policy, click here.

24/7 Customer Service

At the call center of Casper Vietnam, our dedicated staffs will give customers the best support to ensure the comprehensive solution for problems and meet customer's need. With the call center and 24/7 on duty staffs, we are always ready to receive all of your calls.

GOLD WARRANTY POLICY

At present, we are proud to be an air conditioner brand with the highest gold warranty in the Vietnam market for each genuine Casper product sold out to the market.

POLICY TO APPLY FOR ALL MACHINE LINE-UPS

(*): Applicable to residential air conditioners.

ACTIVATING ONLINE WARRANTY APPLICATION PROCESS

Step 1
Download and install eCasper application on Google Play or App Store
Step 2
At login interface => Click "Register account"
Step 3
Fill in your full account information then click "Next"
Step 4
Fill in beneficiary bank information => Press "Register" Button
Step 5
At the main interface Click Activate to enter the activation interface
Step 6
Scan the serial code to proceed to activate the warranty

Casper’s support:

    For wall mounted 9000BTU, 12000BTU.
  • +Support 50,000 VND / 1 Casper air conditioner when reaching 01-49 sets / year.
  • +Support 60,000 VND / 1 Casper air conditioner when reaching 50-99 sets / year.
  • +Support 70,000 VND / 1 Casper air conditioner when reaching over 100 sets / year.


  • For wall mounted 18000BTU, 24000BTU
  • +Support 70,000 VND / 1 Casper air conditioner when reaching 01-49 sets / year.
  • +Support 80,000 VND / 1 Casper air conditioner when reaching 50-99 sets / year.
  • +Support 90,000 VND / 1 Casper air conditioner when reaching over 100 sets / year.


  • Support 100,000 VND / 1 Casper air conditioner for commercial machine: cabinet, cassett, ceiling…

Applying for:

  • -The products are manufactured in 2018 (with warranty card activated with machines).
  • +Apply for installers.

Contact 1800.6644 for more details.

Casper Payment Period:

Every 2 months on the last day of these following months: 2, 4, 6, 8, 10, 12

Contact the free hotline 1800.6644 or web: casper-electric.com for more details.

ERROR CODES for casper air conditioner products

During the operation of air conditioners, it is unavoidable to be damaged. Casper conditioners have the error display function, which helps to identify the exact error of the air conditioner and can be fixed quickly. Click here for more details.

WARRANTY CENTER

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